New South Wales National Parks and Wildlife Service
Australia
The New South Wales National Parks and Wildlife Service manages over 600 parks and reserves. The service is responsible for developing and maintaining the parks and reserve system, and conserving natural and cultural heritage in New South Wales.
Their new system provides critical overview, fast response and reassurance. Any problem generates an immediate SMS message, which is sent to the Operations Manager. The manager can then log on to the internet and decide what to do. Depending on the nature of the problem, a decision can be made to deal with it immediately or leave it to a more convenient time.
Every day a report is generated and emailed to the Operations Manager. The report outlines any issues that are out of the ordinary. By monitoring water use at different blocks every day, it is easy to recognise a leak and deal with it quickly...
