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Xylem AQUA pro Service Professionals

Proactive and reliable service for all your water needs

Xylem AQUA pro Service Professionals

Xylem AQUA pro service professionals are highly trained, certified, and equipped to handle any water treatment crisis with precision and efficiency. From emergency mobile solutions to planned maintenance, remote monitoring, commissioning, and on-site operations, our AQUA pro service professionals ensure optimal performance for all your water treatment needs. 

AQUA pro service professionals operate in nearly every industry that uses water. The strength of our service relies on our comprehensive training program, extensive service center network, and years of industry expertise.

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330+

Service Locations

2.000+

Service Professionals

150+

Countries

Inside the work of a Xylem AQUA pro service professional

At Xylem’s NY Metro branch, AQUA pro service professionals are more than technicians – they’re essential partners, trusted to keep water systems running smoothly in some of the region's most important facilities. Whether supporting pharmaceutical manufacturers, life sciences labs, or healthcare campuses, the team brings precision, expertise, and a strong commitment to customer success.

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Xylem AQUA pro Service Professionals

Expertise in Water Management

AQUA pro service professionals are highly trained, certified, licensed, and equipped to handle any water treatment crisis with precision and efficiency.

Mission-Critical Support

From emergency mobile and rental solutions to planned maintenance, remote monitoring, commissioning, and on-site operations, our teams are trained across a vast scope of equipment and solutions to meet all your water treatment needs.

Rapid Response

We’re there when you need us with more than 300 global service locations and an unmatched local service network in North America.

Trusted Partner

AQUA pro service professionals are trusted advisors, offering high-level expertise to quickly solve issues and providing proactive recommendations to enhance operational efficiency. AQUA pro service professionals bring effective solutions and clear, proactive communication. Our team of AQUA pro technicians are not satisfied until the customers’ goals are met, the project is complete, and the customer is delighted.

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Contact Xylem for more information on available solutions.

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The Xylem AQUA pro Service Promise 

  • I make working safely my top priority 
  • I use my expertise to deliver proactive and reliable service for all water needs 
  • I communicate in a timely manner with all customers 
  • I focus on delivering water solutions that support your operational priorities 
  • Our Goal: Uptime, On Time, First Time, Every time 

 

Safety, Integrity, and Service 

Xylem’s first and most important obligation is the safety of our employees and our customers. Our safety process incorporates best-in-class techniques and tools to ensure safe working conditions in the field, on the road, and at our facilities.  

Best-in-Class Service Highlights

Xylem AQUA pro service professionals are setting the standard for best-in-class service and support when it comes to meeting customer needs. Read some specific examples to see…  

Russell Valentine, Sr.

Field Service Technician
Stanley “Russell” Valentine has supported the City of Tampa for many years now. As a certified AQUA pro service professional, he started out delivering odor control chemicals and then transitioned to a field service technician, ensuring the job sites were operating correctly. Nelson Vargas, Industrial Sales Manager for YARA North America says, “Russ is the consummate professional, kind, knowledgeable, and unmatched work ethic.” John Hitchcock, Facilities Manager for YARA Tampa, adds “Russ is exceptional. He is very efficient, safety-oriented, knowledgeable, and just a great all-around person.” Whether delivering or servicing sites, Russell's work ethic is remarkable. Russell is thorough in everything he does and works with safety at the top of his priority list. He also takes everyone’s safety to mind and is always looking out for others on the job site.

Adan Preciado

Field Service Technician
Adan was onsite performing membrane exchange service at a major oil refinery in Northern California when a safety audit was conducted. An audit inspector approached Adan and asked what our team does, the importance of safety and the hazards of our job that day. The Auditor was thoroughly impressed with Adan's knowledge of the permitting process, LOTO procedure, and his Job Safety Analysis. The Auditor highlighted this during the refinery wide safety meeting and stated, “In my 17 years, I have never seen someone with as much safety knowledge and understanding as Adan with only 4 months on the job." Adan’s knowledge is a testament to the high level of training and safety culture that is part of the AQUA pro service professional promise.

Team Effort for Microelectronics Facility in Texas

Andy Anderson, Elite/Lead Field Service Technician, Heath Sutton, Expert Field Service Technician, Adam Gonzales, Field Service Engineer, Hector Cabuto, Expert Field Service Technician (not pictured)
A design-build project for a new microelectronics facility in Texas needed short-term water treatment assets to support start-up of the facility. The local Xylem AQUA pro service team quickly stepped up to support the installation of several mobile treatment assets, including a pre-treatment trailer, dual pass RO trailer, and a mobile ultrapure water system. Andy Anderson and Heath Sutton led the installation effort with the help of Adam Gonzales and Hector Cabuto, who will continue to service the site for the duration of the contract. The lead project manager of the design-build team was impressed by their dedication and willingness to work long hours and weekends to meet the tight deadline. “Your field service is top-notch,” said the lead PM. “Heath is a go-getter and gets stuff done. Andy has been working non-stop, around the clock, to complete the wiring and controls portion. Their efforts are truly appreciated.” This exceptional team of AQUA pro service technicians consistently focus on delivering water solutions that support operational priorities and embody the AQUA pro promise of “Uptime, On Time, First Time, Every Time.”