FAQs for suppliers transitioning to Coupa for Xylem India
Find answers to frequently asked questions about Xylem India’s transition to Coupa Source to Pay. Learn how to access the Coupa Supplier Portal, manage purchase orders, submit invoices, and prepare for go-live.
About the transition
Coupa Source-to-Pay is Xylem’s new digital platform that simplifies and streamlines our procurement process—from sourcing to purchase orders to invoicing and payment.
We’re committed to strengthening our supplier partnerships and making it easier to do business with us. Coupa will help create an efficient, transparent, and collaborative process for both Xylem and our suppliers.
No. Currently, this change only applies to Xylem India. If you supply other Xylem locations, please continue to follow your current processes with those sites.
Access and registration
No. The Coupa Supplier Portal is completely free to use.
At go-live, you will receive an invitation from do_not_reply@supplier.coupahost.com to connect with Xylem India via the CSP. If you don’t see the email, check your spam or junk folder and ask your IT team to whitelist this address.
You should register for and attend a CSP training session prior to go-live. If you have not received a registration link, please contact supplier.enablement.apac@xylem.com.
Yes. Your designated administrator will manage your company’s profile and can invite additional colleagues to join after onboarding. There’s no limit to the number of users.
Working with Coupa
You’ll use the Coupa Supplier Portal to:
- Receive and manage purchase orders
- Submit invoices electronically
- Track order and payment status in real time
- Update your company profile, including remittance and tax info
Yes, you can still receive POs via email. However, using the Coupa Supplier Portal is strongly recommended for the best experience. It allows you to flip POs into invoices with just a few clicks, track status updates, and communicate directly with Xylem.
You’ll submit invoices through the Coupa Supplier Portal. This helps reduce errors and ensures quicker processing and payment in line with agreed terms.
All existing transactions will continue through the current process until 3rd November. After this date, any open Xylem India purchase orders will be migrated to Coupa for invoicing purposes. Further details will follow during the CSP training sessions.
Support & Next Steps
To ensure a smooth transition:
- Register for and attend a CSP training session.
- Confirm your IT team has whitelisted do_not_reply@supplier.coupahost.com.
On the 3rd November, your CSP invitation will be sent, and you'll be able to log in and begin using the portal.
- Contact supplier.enablement.apac@xylem.com or your local Xylem contact.
- Review the Getting Started with the Coupa Supplier Portal | Coupa guide.