Nestled in between Lake Lanier and the Appalachian Mountains, about an hour north of Atlanta, is the Etowah Water & Sewer Authority (the Authority). Chartered in 1980 with a mission to improve the quality of life for its customers, community and the environment through proper management of water resources, the Authority serves 5,400 consumers and runs 1.5 million gallons of water per day through 175 miles of pipe.

This paper examines five critical steps gas utilities should take to build a communications infrastructure that will deliver immediate benefits and provide the foundation for future growth and technology advancements.