Application Feature FAQs

You do not need to use VPN, just use this URL: https://cloud.xylem.com/avensor.

For optimal performance, we recommend using Google Chrome.

Currently Avensor supports the following 18 languages:

• Danish
• German
• Greek
• English
• Spanish
• Finnish
• French
• Croatian
• Hungarian
• Italian
• Dutch
• Norwegian
• Polish
• Portuguese
• Russian
• Slovenian
• Serbian
• Swedish

1. Click the profile icon in the upper right-hand corner.
2. A panel for the user settings opens.
3. See the current Avensor version in the panel.

Make sure that both Avensor and the gateway have the latest software version.

The following data is stored in Avensor:

• User information
• Customer information
• Station information
• Device data
• Alarm data

All the data is stored in the US, AWS region: us-east-1.

1. Click the profile icon in the upper right-hand corner.
2. A panel for the user settings opens.
3. Click the Dark mode to switch between the dark and the light mode.

Avensor enables the customers to use single sign-on (SSO) with their corporate credentials when implemented in collaboration with the customer. Contact your local Xylem representative to find out more about this feature.

To create a station that has a CCD connection, these prerequisites must be fulfilled:

• The gateway is turned on.
• The wiring to the station devices is completed.

The prerequisites are not applicable to stations that have no gateway.

1. Go to Stations.
2. Press the  icon.
3. Type the station details and press Next.
4. Select a gateway type:
   • If No gateway is selected, press Next and continue to the step 6.
   • If CCD is selected, do the following steps:
     a. Type the gateway serial number.
     b. Press Install.
     Avensor installs the gateway.
     c. If the signal strength is unsatisfactory, change the antenna position and press Try again.
     d. Press Next.
     e. Optional: Adjust the station location.
5. Optional: Add a call list association.
6. Optional: Add a device.
7. Enable or disable station services.
8. Press Done.
   The station is ready to use.

Avensor does not support too old versions of the mobile application. To access all features and updates, always use the latest version of the application.

Avensor updates the mobile app at regular intervals to introduce new features and functionalities. When a new mobile app version is available, the user can download the new version from the App Store or the Play Store. If the app is not updated for a longer period, the user gets the following pop-up window in the app.

The user can click Not now to update the app later. Some functionalities can be limited in the older versions. It is recommended to use the latest version of the app. For the deprecated mobile app version, it is mandatory to update the app.