Access Administration FAQs

See User Management.

1. Go to Admin.
2. Go to Users.
3. Click Add.
4. Fill in the Name, Phone number, Email, Role, and the Language.
5. Click Save.

The user is added to the list.

Only an administrator can delete a user from Avensor. An administrator cannot delete its own user.

1. Go to Admin > Users.
2. Select a user.
3. Click Delete in the upper-right corner of the user profile.
4. In the pop-up window, click Delete.
5. Avensor deletes the user from the system. A confirmation message shows on the page.

When a user is deleted from Avensor, the user account is immediately deactivated. All user information is removed from Avensor, but historical operational data that is not bound to the user is stored.

A user can be idle for a limited time. If the idle time limit is reached, the user is logged out automatically. The following table shows the idle time limit dependent on the application.

1. Go to the login page.
   It is not possible to change or reset the password from a logged in session. If necessary, log out the current session.
2. Click Forgot Your Password?
3. Type the email address for the account.
4. Click Continue.
   Avensor sends an email with instructions to reset the password.
5. In the mailbox, follow the instructions in the email.
   A new Avensor page opens.
6. Type the new password.
7. Click Reset Password.
   The new password can now be used to log in. Avensor sends an email to confirm the reset.

To complete the creation of a new user in Avensor, the user must click the email address verification link. The link is sent to the email address that the administrator specified when they added the user.

If the email address verification link is lost or has expired, the administrator can ask for a new link through these steps:

1. Go to Admin.
2. Go to Users.
3. Select a user.
4. Click the Resend verification email button.

This action can be done five times. If the limit is reached, Contact Support.

The table shows the common reasons for that an email is not received. If none of the remedies work, contact support.

No, Avensor does not support multi-factor authentication for the user login.

No, only you and Xylem have access to your operational and personal data.

This information is applicable to the CCD 401 gateway.

1. Go to Stations.
2. Select a station.
3. Go to Settings.
4. Go to the Connectivity tab.
5. Click Edit.
6. Type the IP address in dot-decimal notation. Examples: 10.10.10.2, 192.168.200.14
7. Select the netmask.
8. Click Confirm.

Avensor updates the IP address settings.

1. Log in to Avensor.
2. Go to Admin > Customers.
3. Select a customer.
4. Go to the External clients tab.
5. Click the Add button.
6. Enter a Name.
7. Enter a Description.
   It is optional to write a description.
8. Click Save.

An external client is created and the user gets a unique Auth0 Client ID and a one-time Auth0 Client secret.

It is important to save the client secret as it is only displayed once. The client secret is required to access the Avensor REST APIs.

If the user forgets the client secret, a new external client must be created.

For more information, please see the Avensor API page and the Data FAQs API section.

Only a XRA can associate a customer to a regional partner.

1. Go to Admin > Customers.
   A list of customers opens.
2. Click to open a customer from the list and go to the Associated regional partners.
3. Click the Associate button to show the list of the available regional partners.
4. Select a regional partner and click Save.

The customer is associated to the selected regional partner.

Only a XRA can create a regional partner.

1. Go to Admin > Regional partners.
2. Click Add.
3. Enter all the details in the form and click Save.

A new regional partner is created and shows in the list.